Allgemeine Informationen: *Note: The question was tested both in English and German.*
Over the past year, have you been involved in choosing, improving or otherwise modifying the
software (programmes and applications) used for work in your department or organisation?
Haben Sie im vergangenen Jahr daran mitgewirkt, in Ihrer Abteilung oder Organisation arbeitsbezogene
Software (Programme und Anwendungen) auszuwählen, zu verbessern oder anderweitig
With regard to the level of involvement in choosing, improving or modifying
software, the phrasing of the question allows for a large scope of interpretation.
Depending on the questionnaire designers’ definition of what
constitutes “choosing, improving or modifying,” some interpretations might
be out of scope. If this is the case, we would recommend narrowing the
scope of this question by providing examples. If all interpretations have
been in scope of the questionnaire designers’ definition, no changes are
Given that the wording of the third response category “nicht relevant” is
highly uncommon as a response category, we would recommend replacing
the response category “Nicht relevant” by either “Keine Nutzung von Software
(Programme und Anwendungen) in meiner Abteilung/Organisation” or
“Für meine Abteilung/Organisation nicht relevant” in the German version.
Eingesetzte kognitive Technik/en:General Probe.
Befund zur Frage:Question 8 asked respondents whether they have been involved in choosing, improving or otherwise
modifying the software (programmes and applications) used for work in their department or organization
over the past year. Respondents could choose between the answer categories “Yes,” “No,” and
“Not applicable.” All categories were exclusive categories and, therefore, percentages add up to 100
percent. Roughly a quarter of the English speaking respondents indicated that over the past year, they
had been involved in choosing, improving or otherwise modifying the software used for work, while
18.97 percent of the German respondents chose this answer. In contrast, 52.46 percent of the British
and 58.62 percent of the German respondents selected the answer category “No.” For 21.31 percent of
the English speaking respondents and 22.41 percent of the German speaking respondents, this question
is not applicable.
Only respondents that selected the response “Yes” at 3 received question 8. As a consequence, 26
respondents (14 English speaking respondents and 12 German speaking respondents) did not receive
this question due to the filter in question 3. The respondents that indicated at question 8 that they
had been involved in choosing, improving or otherwise modifying the software (16 English speaking
respondents and 11 German speaking respondents) received a general probe for this question.
The intention of Probe 9 was to reveal the respondents’ understanding of involvement in software
changes. Therefore, Probe 9 encouraged the respondents to describe how they have been involved in
the selection, improvement or modification of the software programmes or applications used for work
in their department or organisation. Several respondents in both countries mentioned that they were
involved in the selection of the software. In this context, one respondent in each country reported
that they had to search for potential software solutions and that they had to assess and test the different
software options. One British respondent also had to run demonstrations of a specific software
programme: “[I] was involved in demonstrations of various HR databases and jointly made the decision
as to which one to purchase” (British respondent, ID 755). Three British and one German respondent
recommended specific software programmes or provided consultation. For example, respondent
136 (British) described the process as follows: “We have purchased a license for a system that allows
us to conduct analysis of housing market data (house prices, rents etc.) I am the only employee
trained to use this system and recommended our use of it.” In addition, four British and one German
respondent were responsible for the actual selection of the software:
“I have chosen which programmes to use for data analysis and had the programme purchased
for the university.” (British respondent, ID 162)
“In order to achieve my objectives, I have to use the best tools available. I needed to produce
videos, and after research, it seemed like Camtasia was the best choice, so I bought it and
learned how to use it.” (British respondent, ID 330)
“As I deal with payroll, I get to choose the payroll software that I use. I also am looking to
change our current main software so I am looking at different companies and will choose one
that is fitting for our business.” (British respondent, ID 362)
Besides the involvement in the selection process, a few respondents also contributed to the implementation
of the chosen software, its modification and improvement (1 British respondent, 2 German
respondents). Respondent 87 (German) described her involvement as follows: “A new main programme
will be introduced, and all employees who will work with it are involved in adapting and improving
it.” In addition, one English speaking respondent stated that he had occupied a team leading position
during the process.
However, three respondents provided answers that were out of scope as they described the factual
changes in software, not the quality of their involvement. Two respondents gave unusable responses.
In total, five respondents refused to answer the probe (3 English speaking respondents, 2 German
speaking respondents). One British respondent refused to answer due to data security concerns.
For a more detailed breakdown of the respondents‘ answers please refer to the tables in the attached PDF document.